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Staff Directory


Reach all staff by calling 800-943-4414. Customer Care will put you through to the appropriate person to help you!

Customer Service

Linda TrombleyCustomer Care Specialist800.943.4414

The Girl Experience/Troop Support

Kim GoehnerDirector, Girl Experience
LeAnn KeimTroop Support, Grades K-3
Grace NassarTroop Support, Grades K-3
Miranda NietoTroop Support, Grades 4-5
Karen StrifeTroop Support, Grades 4-5
Sharon GriffinTroop Support, Grades 6-12/Girl Awards
Eva HunterTroop Support, City of Syracuse

Outoor Initiatives

Karen LubeckiDirector of Outdoor Initiatives; Outdoor Program Manager Trefoil
Amy ChianucciOutdoor Program Manager, Comstock
Betheny JenningsOutdoor Program Manager, Amahami
Mandi TorresOutdoor Program Manager, Hoover
Rhonda WrightOutdoor Program Assistant

Product Sales & Retail Operations

Andrea MastronardiSenior Director of Sales
Jaclyn StrazzullaProduct Sales Manager
JoAnn LangProduct Sales Coordinator
Susan BockSenior Retail Manager
Judith AugustineStore Manager, Horseheads
Mary O'TooleStore Manager, Cicero
Carrie CasabSales Associate, Cicero
Betsy NortonSales Associate, Johnson City
Lisa SteffenillaSales Associate, Johnson City

Marketing & Communications

Judith GallagherDirector of Marketing & Communications
Kimberly DunneMedia Manager
Sandy MunyanWeb Specialist


Joanne AranySenior Development Manager
Deborah JoyceDevelopment Manager

Executive Services

Pamela HylandPamela Hyland President/CEO
Sandi Syrko-DiRubboExecutive Assistant to the CEO
Deborah SpencerBusiness Process Analyst
Juanita PorterData Administrator


Cindy NeveretteOperations Coordinator


Susan CooleyChief Financial Officer
Julie KrupkeAccountant
Lisa SeversonAccountant
Christine WaltzAccountant


Glen ChinDirector of Property
John PrattRanger, Comstock
Don SniderRanger, Trefoil
John SpragueRanger, Hoover
Larry WarrenRanger, Amahami

Human Resources

Michael GugulaDirector of Human Resources
Carolyn SteinhauerHR Coordinator

Customer Opportunity

Rebecca WellnerCustomer Opportunity Manager
Courtlyn MorseCustomer Opportunity Manager
Sara SnitchlerDirector of Customer Opportunity
Nicole BarnardCustomer Opportunity Manager
Kuyana TysonCustomer Opportunity Manager

Membership Support

Christina VerrattiDirector of Membership Support
Amanda RagaRegional Support Manager
Barbara IwinskiRegional Support Manager
Colleen SaxbyRegional Support Manager
Jeannine BiehlsRegional Support Manager
Kimberly TaitRegional Support Manager
Renée KolbRegional Support Manager

Community Development

Aletha RollinsSenior Director of Community Development
Barbara IwinskiCommunity Recruitment Manager
Renée KolbCommunity Recruitment Manager
Judi KnowltonCommunity Recruitment Manager
Lisa KaminskiCommunity Recruitment Manager
Eileen ShultisCommunity Recruitment Manager
Whitney BeachCommunity Recruitment Manager
Donna ClarkCommunity Recruitment Manager
Maureen HaydenCommunity Recruitment Manager