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COVID-19 Response


We're here for you during these challenging times to help answer any questions or concerns you may have and to find reasonable solutions to help you continue to deliver the Girl Scout Leadership Experience.  Please don't hesitate to reach out for support! Call 1.855.213.8555 or email

March 30, 2021 Update

Council Operations 

  • Staff continues to work at home and in-office during regular business hours due to COVID-19 capacity limits by the state. We’re still here to serve you! Work with staff directly for assistance and to schedule in-person and/or virtual meetings.

  • Service Centers will accept in-person visitors by appointment only effective Monday, April 5. Please contact the staff member and/or department to make arrangements. Visitors must wear a mask and complete a self-assessment questionnaire before their appointment.

  • Stores will reopen effective Tuesday, April 6, with a maximum capacity of four customers in the store at a time. Customers must wear a mask and sign a visitor log upon entry.
    • Cicero: Tuesdays-Thursdays from 9 a.m.-6 p.m. and first Saturday of the month from 9 a.m.-1 p.m.
    • Horseheads: Tuesdays-Thursdays from 10 a.m.-1 p.m. and 2-6 p.m. (closed 1-2 p.m.) and first Saturday of the month from 9 a.m.-1 p.m.
  • Property Reservations are being accepted for some rentable spaces for day use/troop meeting use only. Effective Thursday, April 1, we will increase indoor capacity in our rentable spaces to 25% space capacity or a maximum of 25 people, whichever is smaller. Outdoor spaces are up to 50 people maximum as long as space allows for proper social distancing. Visit Doubleknot and select Property Reservation.

    At this time, our rentable spaces remain unavailable for non-family group overnight reservations. This status may change as more information on our permitting comes from NYS Department of Health. We will update as soon as we have further information to share.

  • Service Unit Encampments booked on-site at council properties are canceled for the calendar year, per our March 1 update, due to the complexity of permitting and state/county health department regulations. Any payments made have been refunded. We know members look forward to these events, so we plan to host council-run events to replace them if permitting allows by summer. We will take care of the planning, provide certified and enthusiastic staff to run activities, provide food and supplies, and ensure groups are following our stringent permitting. We’d rather put this burden on our staff rather than on our volunteers.

Updated Interim Guidance for In-Person Troop Meetings & Activities
The latest edition is dated April 1, 2021. 

We anticipate issuing additional guidance at least once a month moving forward. Any updates to council guidelines are subject to change based on the fluidity of local COVID-19 infection rates and/or rollbacks to state/county guidelines.

Of note:

  • NY and PA have made changes allowing for larger indoor and outdoor gathering sizes.
  • Effective Thursday, April 1, we will increase indoor gatherings to 25% space capacity or a maximum of 25 people, whichever is smaller, and outdoor gatherings of up to 50 people maximum as long as space allows for proper social distancing. All other guidelines must continue to be followed.
  • Back and front yard troop meetings will be allowed, following all guidelines. 
  • Members must still obtain pre-approval from council before planning any gathering of more than 10 people. 
  • Even when a county/state does not have current restrictions related to travel, it may still have restrictions related to the number of people who can gather in a vehicle, number of households that can be present or other restrictions that apply to group travel, as opposed to individual/family travel. As such, prior council approval is still needed for all troop/group trips and activities to review plans and protocol.

Thank you for your continued understanding and patience. If you have any further questions, please contact us at 1.855.213.8555 or email .

Interim COVID-19 Guidance for Returning to In-Person Troop Meetings & Activities

As our council regions across New York and Pennsylvania move through phased re-opening, we’ve created guidance for returning to in-person troop meetings and activities. 

This guidance is being provided as an interim plan for when your geographic area enters Phase 4 (NY) and Green Phase (PA) when a COVID-19 vaccine has not been made readily available. 

We recognize that returning to in-person troop meetings and activities is a decision to be made with careful consideration and one that will happen when the time is right for you and your girls.

Please note that we may modify this guidance from time to time and as circumstances change. 

COVID-19 is an extremely contagious virus that spreads easily in the community. Please take all reasonable precautions to limit potential exposure for girls, volunteers and families. 

Please refer to these documents to review all aspects and then work with your Engagement Manager to help answer any additional questions or concerns you may have. (Documents are also available on our Forms page.)  

Interim COVID-19 Guidance for Volunteers (Updated: March 30, 2021)

Attendee Screening Log

Annual Permission Form
(Updated: September 2020)

Troop and Group Activity Application

COVID-19 Incident Report

Print at Home Signs for In-Person Troop Meetings & Activities 

Troop Checklist for Safe In-Person Meetings