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Girl Scouts System Downtime

Hello, GSNYPENN volunteer and member communities! Girl Scouts is currently conducting system-wide updates that will temporarily pause access to our online member platforms including myGS, VTK and gsLearn.

Please look for an email in early December from Girl Scouts of the USA ( inviting you to reset your password and check out our new system.

For assistance during the downtime, please contact our Customer Engagement team at 1.855.213.8555 or

Thank you for your patience as we work to enhance your Girl Scout member experience! 

Girl Scouts is on track to go-live with myAccount in early December—just a short time away. The Member Go-Live Timeline details the schedule from now through Go-Live. Much of the downtime period is set to occur the week of Thanksgiving, a time when troops and volunteers often take a break to be with family and friends.

Starting November 18 at 11:59 p.m. EST, Girl Scouts will begin system-wide updates that will temporarily restrict the ability to complete many volunteer and member-related tasks and pause access to:

  • Volunteer Toolkit (VTK)
  • gsLearn (volunteer online training platform)
  • myGS
  • Looker (service unit admin team reporting resource)
  • Background check completion and submission for processing
  • New membership registration/s and membership renewals

In the coming weeks, we will continue to share information and updates with our member and volunteer communities regularly. Please watch for important reminders in future emails, council newsletters, and on our website and social media.


Member Go-Live Timeline

Member Guide for the Upcoming System-Wide Refresh