How to Reserve a Site
Exciting news! We have transitioned to a new property reservation system called Doubleknot. You will be able to view availability and make reservations online. Please watch the tutorials below to learn more about how to use Doubleknot, and then click on “Reserve a Site” to begin the process. Please email firstname.lastname@example.org or call 1.855.213.8555 with any questions.
A full refund is given if council closes an Adventure center (due to a serious health or safety hazard) or cancels a program. Troops/groups or individuals who have reservations or are registered will be notified as soon as possible when that decision is made.
Payments for property reservations are non-refundable on the date of the reservation, unless council cancels the reservation.
You may, however, cancel your reservation in advance. The refundable portion of property reservations if cancelled by the troop/group in advance is:
2+ Months: 100%
1-2 Months: 50%
1 Month or less: no refund
Payments or deposit fees for all council programs and events are non-refundable unless council cancels the event or the registering person/group cancels PRIOR to the registration deadline.
Program fees of $25 (per person) or less must be paid in full at the time of registration; otherwise a deposit of $25 (per person) is acceptable. Final payments are due a minimum of two weeks prior to the event, or as stated in the event registration information. Please note that some events require a longer lead time. In the case of a program that costs $25 or more per person, if cancellations are made prior to the final payment due date, a refund, less the deposit fee will be granted.
Cancellations made after the registration deadline will not receive a refund, unless the cancellation is due to a medical reason and a request for refund with a doctor’s excuse is received within two weeks of the cancellation or program date.
If a participant uses their council Cookie Dough as payment towards a program or event and subsequently cancels their registration (prior to the registration deadline, etc.), the Cookie Dough amount is refunded only as Cookie Dough. The refunded Cookie Dough will be issued with the same expiration date as the Cookie Dough that was used as payment.
Participants who want to transfer to another council program or
event will be assessed a $10 transfer fee. The transfer must be
requested PRIOR to the registration deadline of each program.