Customer Care’s Most Frequently Asked Questions (FAQs)
Still can’t find the answer to your question?
Contact Customer Care direct at info@gsnypenn.org or 1.315.698.9400 or 1.800.943.4414, option 2.
Difficulty registering/renewing membership online 
Renewing a girl and not self at this time OR Renewing a membership that
is marked “inactive”
Requesting Financial Assistance for girls and/or adults
Changing a girl and/or adult volunteer’s troop
Difficulty logging on to MyGS, Member Profile, Doubleknot or the
Volunteer Toolkit (VTK)
Volunteer has not received background check verification email
No contact from the Troop Leader yet
Finding a local troop OR the troop I want is not listed in the
Opportunity Catalog
