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Service Centers & Hours of Operation

Please note that council operations may be affected by the COVID-19 pandemic. View our latest response update here

Customer Care Hours
Customer Care staff is available Monday-Friday via phone, email and web chat at the following times:

Regular: (Begin September 12, 2022)
Mondays, 8:30 a.m.- 5 p.m. 
Tuesdays-Thursdays, 8:30 a.m.-6 p.m. 
Fridays, 8:30 a.m.-12:30 p.m.

Summer (End September 9, 2022):
Mondays-Thursdays, 8:30 a.m.-5 p.m. 
Fridays, 8:30 a.m.-12:30 p.m.

Syracuse, NY - Service Center & Store (Council Headquarters)


960 James St., Floor 2
Syracuse, NY 13203

T: 1.315.698.9400 or 1.800.943.4414 - option 3 to reach the store 
F: 1.315.221.3552

Office Hours
Mondays-Thursdays, 8:30 a.m. to 5 p.m.
Fridays, 8:30 a.m. to 12:30 p.m.
Please call or email the staff member you wish to meet with to arrange an appointment.

Temporary Store Closure: Effective December 10, 2022 Through TBD
To accommodate the move to our new location, the store will temporarily close and re-open at a date TBD in early 2023. Thank you for your patience and understanding. We can’t wait to see you again! 

Horseheads, NY - Service Center & Store

226 Colonial Dr.
Horseheads, NY 14845

T: 1.315.698.9400 or 1.800.943.4414 - option 3 to reach store
F: 1.315.221.3552

Office Hours
Mondays-Thursdays 8:30 a.m. to 5 p.m.
Fridays 8:30 a.m. to 12:30 p.m.
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
Regular Hours (Begin week of September 12, 2022) 

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed

Open
10 a.m. to
1 p.m.
&
2 p.m. to
6 p.m.

Closed
1 p.m. to
2 p.m.
for lunch

Closed 

Open
10 a.m. to
1 p.m.
&
2 p.m. to
6 p.m.

Closed
1 p.m. to
2 p.m.
for lunch

Closed Open
9 a.m. to
1 p.m. 
Closed

Summer Hours (June 20-September 11, 2022)

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m.
for lunch

Closed

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m. 
for lunch

Closed Closed Closed

 

Maine, NY - Service Center

2626 State Route 26
Maine, NY 13802

T: 1.315.698.9400 or 1.800.943.4414

Mailing Address:
PO Box 279
Maine, NY 13802

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Maine Store. Please call Council Headquarters at 1.315.698.9400 or 1.800.943.4414 and press option 3 for information on how to pre-order and arrange for delivery of store items. 

Seneca Falls, NY - Service Center

12 N. Park St.
Seneca Falls, NY 13148

T: 1.315.698.9400 or 1.800.943.4414

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Seneca Falls Store. Please call Council Headquarters at 1.315.698.9400 or 1.800.943.4414 and press option 3 for information on how to pre-order and arrange for delivery of store items. 

Utica, NY - Service Center

258 Genesee St. 
Utica, NY 13502

T: 1.315.698.9400 or 1.800.943.4414

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Utica Store. Please call Council Headquarters at 1.315.698.9400 or 1.800.943.4414 and press option 3 for information on how to pre-order and arrange for delivery of store items.

Watertown, NY - Mailing Address

Office & Store Hours
There is no Watertown Service Center or Store. 

Please call or email the staff member you wish to meet with to arrange an appointment.

Please call Council Headquarters at 1.315.698.9400 or 1.800.943.4414 and press option 3 for information on how to order and arrange for delivery of store items. 

To send staff in this area mail, direct it to them in c/o:
GSNYPENN Watertown
PO Box 6070
Watertown, NY 13601

 

Please note: There are times when inclement weather may force us to close our offices and stores. We always do our best to post a closure notice on council social media. To be sure we're here when you arrive, kindly call us before you head out if the weather's not cooperating. Thank you!