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Service Centers & Hours of Operation

Please note that council operations may be affected by the COVID-19 pandemic. View our latest response update here

Customer Care Hours
Customer Care staff is available Monday-Friday via phone, email and web chat at the following times:

Regular: (Begin September 12, 2022)
Mondays, 8:30 a.m.- 5 p.m. 
Tuesdays-Thursdays, 8:30 a.m.-6 p.m. 
Fridays, 8:30 a.m.-12:30 p.m.

Summer (End September 9, 2022):
Mondays-Thursdays, 8:30 a.m.-5 p.m. 
Fridays, 8:30 a.m.-12:30 p.m.

Cicero Service Center & Store

8170 Thompson Rd.
Cicero, NY 13039

T: 1.315.698.9400 or 1.800.943.4414 - option 3 to reach the store 
F: 1.315.221.3552

Office Hours
Mondays-Thursdays, 8:30 a.m. to 5 p.m.
Fridays, 8:30 a.m. to 12:30 p.m.
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
Regular Hours (Begin week of September 12, 2022) 

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed

 

Open
9 a.m. to
1 p.m.
&
2 p.m. to
6 p.m.

Closed
1 p.m. to
2 p.m.
for lunch

 

Closed 

Open
9 a.m. to
1 p.m.
&
2 p.m. to
6 p.m.

Closed
1 p.m. to
2 p.m.
for lunch

Closed Open
9 a.m. to
1 p.m. 
Closed

Summer Hours (June 20-September 11, 2022)

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed

Open
9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m. 
for lunch

 

 

Closed

Open
9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m.
for lunch

 

Closed Closed Closed
Horseheads Service Center & Store

226 Colonial Dr.
Horseheads, NY 14845
T: 1.315.698.9400 or 1.800.943.4414 - option 3 to reach store
F: 1.315.221.3552

Office Hours
Mondays-Thursdays 8:30 a.m. to 5 p.m.
Fridays 8:30 a.m. to 12:30 p.m.
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
Regular Hours (Begin week of September 12, 2022) 

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed

Open
10 a.m. to
1 p.m.
&
2 p.m. to
6 p.m.

Closed
1 p.m. to
2 p.m.
for lunch

Closed 

Open
10 a.m. to
1 p.m.
&
2 p.m. to
6 p.m.

Closed
1 p.m. to
2 p.m.
for lunch

Closed Open
9 a.m. to
1 p.m. 
Closed

Summer Hours (June 20-September 11, 2022)

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m.
for lunch

Closed

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m. 
for lunch

Closed Closed Closed

 

Maine Service Center

2626 State Route 26
Maine, NY 13802
T: 1.315.698.9400 or 1.800.943.4414

Mailing Address:
PO Box 279
Maine, NY 13802

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Maine Store. Please call our Cicero Store at 1.315.698.9400 or 1.800.943.4414 and press option 3 for information on how to pre-order and arrange for delivery. 

Seneca Falls Service Center

12 N. Park St.
Seneca Falls, NY 13148
T: 1.315.698.9400 or 1.800.943.4414

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Seneca Falls Store. Please call our Cicero Store at 1.315.698.9400 or 1.800.943.4414 and press option 3 for information on how to pre-order and arrange for delivery.

Utica Service Center

258 Genesee St. 
Utica, NY 13502
T: 1.315.698.9400 or 1.800.943.4414

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Utica Store. Please call our Cicero Store at 1.315.698.9400 or 1.800.943.4414 and press option 3 for information on how to pre-order and arrange for delivery.

Watertown Mailing Address

Office & Store Hours
There is no Watertown Service Center or Store. 

Please call or email the staff member you wish to meet with to arrange an appointment.

Please call our Cicero Store at 1.315.698.9400 or 1.800.943.4414 and press option 3 for information on how to order and arrange for delivery. 

To send staff in this area mail, direct it to:
Mailing Address:
PO Box 6070
Watertown, NY 13601

 

Please note: There are times when inclement weather may force us to close our offices and stores. We always do our best to post a closure notice on council social media. To be sure we're here when you arrive, kindly call us before you head out if the weather's not cooperating. Thank you!