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Service Centers & Hours of Operation

Please note that council operations may be affected by the COVID-19 pandemic. View latest response updates here

Customer Care Hours
Customer Care staff is available Monday-Friday via phone, email and web chat at the following times:

Regular Hours:
Mondays, 8:30 a.m.- 5 p.m. 
Tuesdays-Thursdays, 8:30 a.m.-6 p.m. 
Fridays, 8:30 a.m.-12:30 p.m.

Summer Hours (June 22-September 3, 2021):
Mondays-Thursdays, 8:30 a.m.-5 p.m. 
Fridays, 8:30 a.m.-12:30 p.m.

Cicero Service Center & Store

8170 Thompson Rd.
Cicero, NY 13039
T: 1.855.213.8555 • F: 315.698.9500

Office Hours
Mondays-Thursdays 8:30 a.m. to 5 p.m.
Fridays 8:30 a.m. to 12:30 p.m.

Store Hours
Store is open with no capacity limitations, but we do ask that all guests wear a mask. 

Regular Hours

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed


2 p.m. to
6 p.m.

 

Closed


2 p.m. to
6 p.m.

 

Closed 1st Saturdays: 
9 a.m. to 1 p.m.
Closed

Summer Hours (June 22-October 1, 2021)

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m.

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m.

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m.

Closed Closed Closed
Horseheads Service Center & Store

226 Colonial Dr.
Horseheads, NY 14845
T: 1.855.213.8555 
Store T: 1.855.213.8555 x2511

Office Hours
Mondays-Thursdays 8:30 a.m. to 5 p.m.
Fridays 8:30 a.m. to 12:30 p.m.
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
Store is open with no capacity limitations, but we do ask that all guests wear a mask. 

Regular Hours

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed

10 a.m. to
1 p.m. and
2 p.m. to
6 p.m.

Closed
1 p.m. to
2 p.m.

10 a.m. to
1 p.m. and
2 p.m. to
6 p.m.

Closed
1 p.m. to
2 p.m.

10 a.m. to
1 p.m. and
2 p.m. to
6 p.m.

Closed
1 p.m. to
2 p.m.

Closed 1st Saturday
9 a.m. to 1 p.m.
Closed

Summer Hours (June 22-October 1, 2021)

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m.

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m.

9 a.m. to
1 p.m. and
2 p.m. to
5 p.m.

Closed
1 p.m. to
2 p.m.

Closed
July - August

Closed Closed Closed

 

Maine Service Center

2626 State Route 26
Maine, NY 13802
T: 1.855.213.8555 

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Maine Store. Please call our Cicero Store at 1.855.213.8555 x2040 for information on how to pre-order and arrange for delivery. You can also shop our online store 24/7.

Seneca Falls Service Center

12 N. Park St.
Seneca Falls, NY 13148
T: 1.855.213.8555

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Seneca Falls Store. Please call our Cicero Store at 315.698.9400 x2040 for information on how to pre-order and arrange for delivery. You can also shop our online store 24/7.

Utica Service Center

258 Genesee St. 
Utica, NY 13502
T: 1.855.213.8555

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Watertown Store. Please call our Cicero Store at 315.698.9400 x2040 for information on how to pre-order and arrange for delivery. You can also shop our online store 24/7.

Watertown Service Center

131 Washington St., Suite 306
Watertown, NY 13601
T: 1.855.213.8555 

Office Hours
Please call or email the staff member you wish to meet with to arrange an appointment.

Store Hours
There is no Watertown Store. Please call our Cicero Store at 315.698.9400 x2040 for information on how to pre-order and arrange for delivery. You can also shop our online store 24/7.

 

Please note: There are times during the winter when inclement weather forces us to close our Service Centers and Stores. We do our best to post a closure notice. To be sure we're here when you arrive, kindly call the store before you head out if the weather's not cooperating. Thank you!